Refrigeration Before contacting our After Sales Service department for technical advice, you should consult our Problem Solving Guide below. Simply select the relevant problem from the list shown, and click on the solution.
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Some problems may have more than one solution, so if the first solution does not work, try the next one on your list. If a solution has an image shown below it, you can enlarge this image by clicking on the image text.
Browse through the following possible scenarios and click the most appropriate link for your current issue. Open the door of your product, the rating plate sticker should be visible on the bottom left hand side of the fridge compartment, behind the salad crisper drawer (if fitted). The information usually required by our customer service team are the model number which is 8 digits long (beginning with a 3), and the serial number which is 16 digits long. Important In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply. The centre portion of a fridge should be 5°C. The lower portion will be slightly cooler and the upper portion should be slightly warmer, giving an average temperature of 5°C.If the product has a fan unit in the fridge then thetemperature throughout the product will be constant and you should aim for a temperature of 5°C.
A degree colder would be okay but careful that the salad items do not freeze. Important In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply. The composition of ice cream varies from one brand to another and from one flavour to another depending on the butter fat content and other ingredients. However, at –18°C most ice cream is considered hard.
The ideal serving temperature is –15°C to –12°C. At about -11°C the flavour of ice cream will be appreciated more than at lower temperatures. Before serving take the ice cream out of the freezer and leave it standing for 10 minutes to regain the soft scoop effect. Important In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply. The product should be sited in a room whose temperature should be between 10°C and 32°C. The is its technical classification.
If the room is always basking in sunlight then this will effect it. If the product is near a boiler, radiator or other hot product it will have to work hard to attain its working temperature. Important In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply. Make sure the doors have not been left open for too long or that they have not inadvertantly been left ajar. If there is a good pane of frost at the rear of the machine the system is probably working satisfactorily and the door needs to be kept shut in order for it to get down to temperature.
Important In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.